Terms and conditions

Online casinos and betting have gained immense popularity among players in Bangladesh, offering exciting opportunities to enjoy global gaming. However, before diving into this digital adventure on platforms like EserviceBD.com, understanding the terms and conditions is crucial. These rules are the backbone of a secure and fair gaming experience, ensuring that both the platform and its users remain protected.

At EserviceBD.com, we prioritize transparency and player safety, so let’s break down the essential terms you should know.

General Terms of Use

Eligibility Criteria for Players

To participate on EserviceBD.com, players must meet specific eligibility requirements:

  • Be a resident of Bangladesh.
  • Fulfill the legal age for gambling (18+).
  • Provide accurate personal information during registration.

Agreement to the Terms and Conditions

By using the platform, players automatically agree to the terms set forth. This agreement governs how the platform operates and how users must behave while using its services.

Account Registration

Accurate Information Requirements

When signing up, players must provide:

  • Full name and accurate address.
  • Valid email and phone number for verification purposes.

Verification Processes

EserviceBD.com employs strict KYC (Know Your Customer) protocols to confirm a player’s identity and age. Documents like national ID cards, passports, or utility bills may be required.

Responsibilities of the Account Holder

The account holder is solely responsible for:

  • Keeping login credentials secure.
  • Ensuring compliance with the platform’s rules.
  • Reporting suspicious account activity immediately.

Age Restrictions

Legal Gambling Age in Bangladesh

In Bangladesh, players must be at least 18 years old to gamble online. Failure to meet this requirement can result in immediate account suspension.

EserviceBD.com’s Age Verification System

Our advanced verification system uses modern tools to verify the age of players during registration, ensuring adherence to local laws.

Payment Policies

Accepted Currencies and Payment Methods

EserviceBD.com supports Bangladeshi Taka (BDT) alongside popular payment methods, including:

  • Credit and debit cards.
  • Mobile banking apps like bKash and Nagad.
  • International e-wallets like Skrill and Neteller.

Deposit and Withdrawal Procedures

Deposits are processed instantly, while withdrawals may take 1–3 business days. Minimum deposit and withdrawal limits apply.

Limitations on Transactions

Players can set personal transaction limits to maintain control over their gaming habits.

Responsible Gambling Guidelines

Setting Limits on Deposits and Losses

To encourage responsible gambling, EserviceBD.com allows users to:

  • Set daily, weekly, or monthly deposit limits.
  • Cap their maximum losses.

Self-Exclusion Options

Players struggling with gambling can opt for temporary or permanent self-exclusion features available on the platform.

Support for Problem Gambling

EserviceBD.com collaborates with international organizations to provide resources and counseling for those affected by gambling addiction.

Bonuses and Promotions

Eligibility for Bonuses

EserviceBD.com offers a range of bonuses, such as welcome bonuses, deposit matches, and free spins. However, players must meet specific criteria, including:

  • Completing the registration process.
  • Meeting the minimum deposit requirement for bonuses.

Wagering Requirements

Bonuses come with wagering requirements that must be fulfilled before withdrawing any winnings. For instance:

  • A 10x wagering requirement means you need to bet the bonus amount 10 times before cashing out.

Time Limits on Bonuses

Bonuses have a limited validity period. For example, a welcome bonus might expire within 7 days if not used. Always check the terms attached to each offer to avoid forfeiting your bonus.

Wagering Rules

Placing Valid Bets

Players must ensure that all bets placed comply with the platform’s rules. Any irregularities, such as placing unusually large bets on low-risk outcomes, may lead to investigations.

Restrictions on Certain Types of Wagers

Some games or betting options may be excluded from fulfilling wagering requirements. For example:

  • Progressive jackpot games might not contribute to wagering criteria.
  • Certain sports bets with minimal odds may not count.

Void Bets and Refunds

In cases where a bet is voided due to technical errors or external factors, the stake will be refunded to the player’s account.

Prohibited Activities

Fraudulent Behavior

Fraudulent activities such as identity theft, money laundering, or bonus abuse are strictly prohibited. Violators will face immediate account suspension and legal action if necessary.

Use of Bots and Cheating Software

EserviceBD.com employs robust detection systems to identify and ban accounts using unauthorized software for gaining an unfair advantage.

Multiple Account Ownership

Players are allowed only one account per individual. Creating multiple accounts for bonuses or other advantages will result in account termination.

Privacy and Data Protection

How Personal Data is Collected and Stored

EserviceBD.com collects data such as name, address, payment details, and gaming activity to enhance the user experience. All data is encrypted and securely stored.

Security Measures in Place

The platform uses state-of-the-art encryption technologies, such as SSL, to protect user data from cyber threats.

Sharing Information with Third Parties

Player information may be shared with third-party service providers for payment processing, regulatory compliance, or fraud prevention. However, this is done under strict confidentiality agreements.

Game Fairness and Random Number Generators (RNG)

Ensuring Fairness in Games

All games on EserviceBD.com are powered by Random Number Generators (RNG) to ensure unbiased outcomes. RNG ensures that the results of games like slots and roulette are completely random.

Independent Audits of Games

Reputable third-party auditors regularly test the platform’s games to verify their fairness and compliance with industry standards.

Resolving Disputes

Reporting Issues with the Platform

If players encounter technical or account-related issues, they can contact EserviceBD.com’s 24/7 customer support via:

  • Live chat
  • Email support

Dispute Resolution Processes

Disputes not resolved by customer support can be escalated to a regulatory body. EserviceBD.com is committed to fair and timely resolutions.

Account Closure and Termination

Voluntary Account Closure

Players can request account closure at any time for personal reasons, such as limiting their gambling activity.

Platform Rights to Terminate Accounts

EserviceBD.com reserves the right to terminate accounts if users:

  • Violate terms and conditions.
  • Engage in illegal or fraudulent activities.

Refunds for Suspended Accounts

In cases of account suspension, any remaining balance (excluding bonuses) may be refunded after a thorough review.

Local Regulations and Compliance

Adhering to Bangladeshi Laws

Although online gambling is in a legal gray area in Bangladesh, EserviceBD.com ensures compliance with local regulations by promoting responsible gambling and protecting user privacy.

Cross-Border Restrictions

Players are responsible for ensuring that accessing online gambling services is permitted in their jurisdiction.

Liability and Disclaimer

Limitation of Platform’s Liability

EserviceBD.com is not responsible for:

  • Losses incurred during gameplay.
  • Technical interruptions caused by external factors.

User Responsibility for Compliance

Players must ensure their activities comply with local laws and regulations. The platform disclaims liability for actions resulting from user negligence.

Updates to Terms and Conditions

How Updates Are Communicated

EserviceBD.com notifies users of any updates to terms and conditions through email or platform announcements.

Importance of Reviewing Updates Regularly

Players are encouraged to review terms periodically to stay informed about changes that might impact their gaming experience.

Conclusion

Understanding and adhering to the terms and conditions of EserviceBD.com ensures a safe, fair, and enjoyable experience for players from Bangladesh. Whether you’re placing a bet or spinning the roulette wheel, following the rules keeps your gaming journey stress-free. Remember, gambling should always be fun and responsible.

FAQs

What is the legal gambling age in Bangladesh?

The legal gambling age is 18 years. Players below this age are prohibited from accessing EserviceBD.com.

Can I use Bangladeshi Taka for deposits and withdrawals?

Yes, Bangladeshi Taka (BDT) is supported for both deposits and withdrawals, alongside other popular payment methods.

How does EserviceBD.com protect my data?

The platform uses advanced encryption technologies, including SSL, to safeguard user data from unauthorized access.

What should I do if I suspect fraudulent activity on my account?

Immediately contact EserviceBD.com’s support team via live chat or email. They will investigate and secure your account.

Are bonuses available to all players in Bangladesh?

Yes, bonuses are available, but players must meet the eligibility requirements, including wagering criteria and time limits.